Returns
The hoodie doesn't fit? The shirt's color washes you out? No problem!
If you want to return an unused product, simply fill out the return form and we'll take care of the rest. We aim for a stress-free return process, so that you can shop with us with confidence.
How does my retoure work?
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First fill out the return form with your name and order number, as well as the item and reason for the return.
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You will receive the return label for the free return shipment to the e-mail address provided. If the e-mail has not arrived, check your spam folder.
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Send the parcel back to us free of charge with the returns label. As soon as we receive it, we will take care of everything else for you.
FAQs
How does the return process work?
First fill out the return form; you will then receive a return label with which you can return the package free of charge. If you have requested an exchange, the new item will be sent as soon as we have received the return. If you would like a refund, this will also be issued once the return has arrived and been checked.
How does the refund process work?
As soon as we have received the return, you will receive a full refund to your chosen payment method. If you have used coupons for the order, these will also be credited back and you can redeem them again in the store.
How long do I have to return an item?
You have 14 days to return an item. Please make sure that the item is undamaged and unworn so that the return can be processed without any problems.
Are returns free of charge, or are there additional costs?
Returns are free of charge.
What happens if my item arrives damaged or incorrect?
If your item arrives damaged, please send us a photo of the order clearly showing the damage. We will then take care of a quick solution, be it a replacement item or a refund.