FAQs

You've got questions? We've got answers.

Here are some of the most frequently asked questions about the Meet5 fan shop. If you have questions about your premium membership or the app in general, visit our general FAQs..

How long does shipping take?

All of our products are made on demand, so shipping takes a little longer than the usual online shop. The average shipping takes 3-6 business days to arrive.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number and link.

What is your return policy?

We accept returns within 20 days of delivery for a full refund or exchange. Items must be unused and in original condition. See our Returns Policy page for details.

My item arrived damaged or incorrect. What should I do?

In case of damage or incorrect delivery, send an e-mail to shop@meet5.com. Remember to provide details about your issue, such as photos if applicable. We will handle the rest for you.

My order has not arrived yet.

If your package has not arrived, send us an e-mail at shop@meet5.com within 30 days of the estimated delivery date. If the item cannot be located, we will send a replacement to your address.

My order has not arrived yet.

If your package has not arrived, send us an e-mail at shop@meet5.com within 30 days of the estimated delivery date. If the item cannot be located, we will send a replacement to your address.

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