Retouren
Sweater doesn't fit? The shirt wasn't in your favorite color? No problem! If you want to return a product, we'll make the process as quick and easy as possible for you. You can initiate your return in just a few steps: Simply fill out the returns form and we'll take care of the rest. Our aim is to provide you with a stress-free return so that you can always shop with us with confidence.
How does my retoure work?
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First fill out the return form with your name and order number, as well as the item and reason for the return.
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You will receive the return label for the free return shipment to the e-mail address provided. If the e-mail has not arrived, check your spam folder.
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Send the parcel back to us free of charge with the returns label. As soon as we receive it, we will take care of everything else for you.
FAQs
How does the return process work?
First fill out the return form; you will then receive a return label with which you can return the package free of charge. If you have requested an exchange, the new item will be sent as soon as we have received the return. If you would like a refund, this will also be issued once the return has arrived and been checked.
How does the refund process work?
As soon as we have received the return, you will receive a full refund to your chosen payment method. If you have used coupons for the order, these will also be credited back and you can redeem them again in the store.
How long do I have to return an item?
You have 14 days to return an item. Please make sure that the item is undamaged and unworn so that the return can be processed without any problems.
Are returns free of charge, or are there additional costs?
Returns are free of charge.
What happens if my item arrives damaged or incorrect?
If your item arrives damaged, please send us a photo of the order clearly showing the damage. We will then take care of a quick solution, be it a replacement item or a refund.